Subscription
How does the subscription work?
How does the subscription work?
Pick Subscribe & Save on the product page and fresh refills ship on your schedule at 55% off — no reordering, no running dry mid-month. You stay in charge the whole time: pause, skip or cancel from your account in a couple of clicks.
Will I know before my next order ships?
Will I know before my next order ships?
Yes, a reminder email lands in your inbox before every renewal, so nothing charges silently. If the timing's wrong, skip or move the date right from that email.
I didn't mean to subscribe. What now?
I didn't mean to subscribe. What now?
It happens, and it's a two-click fix: open your account, find the subscription and cancel or switch it to one-time. If a renewal already slipped through, reply to the order email and we'll sort it out.
Can I skip one delivery?
Can I skip one delivery?
Yes. Account → your subscription → Skip. The next shipment moves out by one full interval, and nothing is charged in between.
Can I change how often refills arrive?
Can I change how often refills arrive?
Yes, the delivery schedule is yours to edit anytime from your account. One head running 24/7 uses about one vial a month; a two-refill kit is comfortable on a 60-day rhythm.
How do I cancel?
How do I cancel?
Account → subscription → Cancel. That's genuinely it, no phone call, no retention script, no "are you sure" maze. You can restart later without losing anything.
Can I restart a cancelled subscription?
Can I restart a cancelled subscription?
Yes, cancelled subscriptions stay in your account marked inactive. Reactivate one whenever you're ready and choose the date the next order should ship.
Can I get my next order sooner?
Can I get my next order sooner?
Yes, move the next shipping date forward in your account, or just reply to your last order email and we'll bump it manually.
How do I update my shipping address or payment method?
How do I update my shipping address or payment method?
Both live in your account: edit the address on the subscription itself and the card under Billing. Takes a minute; the change applies from the next renewal.
Product & Science
What exactly is a pheromone?
What exactly is a pheromone?
A chemical signal animals use to talk to each other, a language of molecules instead of sounds. The ones in Sniffuser are comfort signals: messages that mean this place is safe. Humans don't have the receptors for them, which is why you'll never smell or sense a thing.
What's the science behind it?
What's the science behind it?
Dogs and cats each produce a well-studied calming signal, nursing dogs release an appeasing pheromone for their puppies, and cats mark trusted territory with a facial pheromone when they cheek-rub. Synthetic copies of both have been researched in veterinary behavior science for decades. Sniffuser warms those copies into the air, one species per formula. It's support built on established biology — not magic, and we won't pretend otherwise.
Are the dog and cat versions actually different?
Are the dog and cat versions actually different?
Yes, genuinely different, not different labels. The dog formula is a synthetic analog of the canine appeasing pheromone; the cat formula is an analog of the feline F3 facial pheromone. Each species only carries receptors for its own signal, so buy the one that matches your animal.
Is it okay around babies and young children?
Is it okay around babies and young children?
The signals are species-specific, human noses and human brains simply don't register them, at any age. The device itself is a low-heat plug-in that runs about as warm as a nightlight; treat it like any electrical appliance and follow the enclosed instructions.
I have other pets: birds, rabbits, hamsters. Is that a problem?
I have other pets: birds, rabbits, hamsters. Is that a problem?
The dog signal is read by dogs, the cat signal by cats, other species don't carry the receptors, so your parrot or hamster gets nothing but the same clean air. No formula changes are needed for a multi-pet home.
I have a dog AND a cat. Which one do I buy?
I have a dog AND a cat. Which one do I buy?
Both, honestly, one of each, in the rooms where each pet spends their time. The two signals don't clash or mix: your dog can't read the cat's message, and vice versa.
Does it contain essential oils?
Does it contain essential oils?
No, and for cat homes that's worth saying twice, because many essential oils are genuinely unsafe around cats. Inside the vial: a synthetic pheromone analog in a cosmetic-grade carrier oil. No fragrance, no alcohol, no oils.
Will it sedate my pet?
Will it sedate my pet?
No. Nothing is ingested and nothing acts on the body the way a sedative does, the room just starts reading as safer. Your pet stays fully themselves, with the volume turned down.
Can I use it while my pet recovers from surgery or illness?
Can I use it while my pet recovers from surgery or illness?
A calmer room generally helps recovery, and there's nothing to swallow or apply. That said, recovery is your vet's territory, if they've given instructions, those win. When in doubt, ask them first.
Can I use it alongside medication or supplements?
Can I use it alongside medication or supplements?
The diffuser doesn't add anything to your pet's body, so it typically sits fine alongside other support. But medication plans belong to your vet, run it past them, especially for behavioral meds.
Using the diffuser
Where should I plug it in?
Where should I plug it in?
The room your pet actually lives in, not the hallway. Open wall socket, head upright, vial hanging below, about four feet of clear air above. Skip power strips and surge protectors, avoid sockets near windows, vents and doors (drafts scatter the signal). Cat homes: not right beside the litter box.
Should I unplug it at night?
Should I unplug it at night?
No, the whole point is a continuous signal. It's designed for 24/7 use and draws about as much power as a nightlight. Unplugging it nightly just keeps resetting the calm you're building.
How many diffusers do I need?
How many diffusers do I need?
One head covers one room, up to 700 sq ft. The signal doesn't travel through walls or up staircases, if life happens in two rooms, two heads cover both. That's exactly what the two- and three-room kits are for.
Will I smell anything?
Will I smell anything?
The pheromone itself, never; humans can't detect it. A faint warm note from the heater in the first day or two is normal for this category of device and fades.
How often do I replace the refill vial?
How often do I replace the refill vial?
Swap it about once a month. One vial lasts up to 30 days, a warm room, a draft or an open window can shorten that to about three weeks, which is physics, not a defect. The falling liquid level is also your proof the diffuser is working.
When do I replace the diffuser head?
When do I replace the diffuser head?
After roughly six months of continuous use or three vials, whichever comes first, the heating element wears out slowly and diffusion weakens. Subscribers: we'll remind you when it's time.
How do I clean it?
How do I clean it?
Unplug first, always. Wipe the head with a dry or slightly damp cloth, no sprays, no soaking, nothing into the vents. Full instructions come in the box.
Shipping
Collapsible content
What's your shipping information?
What's your shipping information?
You can find our shipping information here
Where do you ship?
Where do you ship?
We currently ship to the United Kingdom, United States, and Canada, plus offer International Shipping to many other countries around the world! 🌍✨
If your country isn’t listed at checkout, don’t worry — we’re always expanding our delivery zones, so keep an eye out for updates! 👀📦
When will my order ship?
When will my order ship?
Most orders get shipped within the same working day (Mon-Sat) or within 3 to 4 days for out-of-stock Stithcies kits.
Don't worry! Your order won't be missed! If no movement for 7+ working days, please contact us! Rarely happens:)
Orders and Returns
Collapsible content
How to track my order?
How to track my order?
Please visit our track order page on our menus, use your order number or tracking & you're good to go!
Just remember that our timeframe of delivery speeds, and if you think your tracking has possible issues, let us know anytime, and we'll have a look!
Generally, sometimes Airport security holds packages for 3 to 5 days extra (something we are unable to control).
So please wait patiently for this when it says "Security" related on the tracking page.
Return and refund policy
Return and refund policy
You can find all the cozy details about returns and refunds right here on our Return Policy page
Can I cancel my order?
Can I cancel my order?
We're so sorry you wish to cancel your order! You can cancel your order as long as it hasn't been processed or shipped. If you need to return your order, please provide your order number and a valid reason for the return.
We offer a 100% money-back guarantee to ensure your satisfaction.
Contact us at help@sniffuser.com, and our team will assist you with the cancellation or return process.
We're here to help!
Can I update the billing address after placing my order?
Can I update the billing address after placing my order?
Once your order is placed, we’re not able to change the billing address — but don’t worry! 💛
If your payment went through and you received a confirmation email, everything’s good to go, and your order will be on its way without a hitch. ✨
What should I do if my order was returned because of an address issue?
What should I do if my order was returned because of an address issue?
If your package was returned due to an incorrect address, just send us a message with your correct shipping details, and we’ll make sure your order finds its cozy new home the second time around.
What if my package says “delivered” but hasn’t shown up?
What if my package says “delivered” but hasn’t shown up?
Don’t panic
If your order shows as delivered but you haven’t received it yet, here’s what to do:
- ⏳ Wait a day or two — it may still be on the way.
- 🏡 Check with family, neighbors, or building staff — it might’ve been dropped off nearby.
- 📍 Double-check your shipping address on your order.
- 📮 Contact your local post office — they sometimes hold packages marked as delivered.
If you’ve tried all these steps and your package is still missing, reach out to us and we’ll do our best to help track it down. 💛
I entered the wrong email — how can I get my order confirmation?
I entered the wrong email — how can I get my order confirmation?
No worries — these things happen! 💛
If you think you typed the wrong email during checkout, just reach out to us with your shipping address and phone number. We’ll update your details on our end and resend your order confirmation straight to your correct inbox. 📬✨
What if my order is damaged or missing something?
What if my order is damaged or missing something?
If your order arrived damaged, incomplete, or not quite right, just reach out to us and we’ll make it right as quickly as possible.