Refund policy

At Sniffuser, we want you to feel confident trying our products. If something isn't right with your order, we're here to help.

This policy explains our standard returns, our 60-Day Money-Back Guarantee, and your statutory consumer rights where applicable.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us at support@sniffuser.com as soon as possible after placing it.

We process orders quickly, so once an order has entered processing or has been shipped, we may no longer be able to change or cancel it.

Please review your shipping address, products, and quantities carefully before completing your purchase.

Sniffuser 60-Day Money-Back Guarantee

We want you to have enough time to properly try Sniffuser in your home.

If you're not satisfied with your Sniffuser product, you may request a refund within 60 days from the date your order was delivered.

The product may be opened and used during this period. It does not need to be unused or in its original sealed condition to qualify under the 60-Day Money-Back Guarantee.

To request a refund, contact support@sniffuser.com within the 60-day period and include your order number and the email address used to place the order.

No detailed questionnaire is required.

To receive a refund, the product must be returned to us. Customers are responsible for all return shipping costs, and return shipping charges are non-refundable.

Our support team will provide the return address and return instructions. Please do not send any products back before contacting us.

Once the returned product has been received and approved, the eligible refund will be issued to your original payment method.

Promotional or discounted pricing does not exclude eligible Sniffuser products from the 60-Day Money-Back Guarantee.

The 60-Day Money-Back Guarantee does not limit any statutory consumer rights you may have.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or you receive the wrong product, contact us at support@sniffuser.com as soon as possible.

Please include:

• Your order number

• A brief description of the issue

• Photos or video where reasonably necessary to show the problem

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or another remedy.

Where we require the return of an item that is defective, damaged, incorrect, or otherwise covered by mandatory consumer protection laws, return costs will be handled as required by applicable law.

Subscription Orders

Cancelling a subscription prevents future eligible renewals but does not automatically cancel or refund an order that has already been processed.

If you would like to cancel your subscription, please do so before your next order is processed or contact us at support@sniffuser.com.

Where a subscription order qualifies for the Sniffuser 60-Day Money-Back Guarantee, the same guarantee terms and return requirements described above apply.

UK & European Union 14-Day Cancellation Rights

If you are a consumer in the United Kingdom or European Union, you may have a statutory right to cancel an eligible online purchase without giving a reason.

For eligible goods, the cancellation period is generally 14 days from the date you receive the order.

To exercise this right, contact us at support@sniffuser.com within the applicable 14-day period and clearly tell us that you wish to cancel your purchase.

After notifying us, you must return the goods within the time required by applicable law.

You may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functionality. If the product has been handled or used beyond what is reasonably necessary for that purpose, we may reduce the refund where permitted by law.

You are responsible for the direct cost of returning the goods, unless we agree otherwise or applicable law requires us to cover those costs. Our support team will provide the return address and instructions. Please contact us before sending your items back.

For eligible statutory cancellations, we will refund the purchase price and any standard outbound delivery charge that must be refunded under applicable law. Additional delivery costs resulting from your choice of a premium or expedited shipping method may not be refundable.

We may wait to issue the refund until we have received the returned goods or you provide acceptable evidence that they have been sent back, where permitted by applicable law.

These statutory cancellation rights are separate from and in addition to our 60-Day Money-Back Guarantee.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Items That Cannot Be Returned

Certain items may not be eligible for standard returns where permitted by law, including:

• Gift cards

• Personalized or custom-made products

• Perishable products

• Hazardous or flammable materials

• Other products that are legally exempt from cancellation or return rights

This section does not remove any rights you may have in relation to defective, damaged, or incorrectly supplied goods.

If you're unsure whether an item is eligible, contact us at support@sniffuser.com before sending it back.

Refund Processing

For returns that require the product to be sent back, refunds are processed after the required return has been received and reviewed.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for us to process your refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@sniffuser.com.

Original shipping charges are not refundable under the voluntary 60-Day Money-Back Guarantee unless otherwise stated or required by applicable law.

This does not affect any delivery-cost refund you may be legally entitled to under applicable statutory cancellation rights.

Exchanges

If you would like a different Sniffuser product, contact us at support@sniffuser.com.

In most cases, the quickest option is to complete the applicable return process for your existing product and place a new order for the item you want.

Please do not send a product back without first receiving return instructions from us.

Contact Us

If you have questions about a return, refund, damaged order, subscription, or our 60-Day Money-Back Guarantee, contact us at:

support@sniffuser.com